Customers contact companies regularly to purchase products and services, inquire about orders, make payments and request returns. Until recently, the most common way for customers to contact companies ...

Companies of all types are deploying chatbots using generative artificial intelligence (GenAI). While these tools offer significant potential benefits, they also present legal and regulatory risks ...

Meta Platforms Inc. is working on more proactive chatbots that can send friendly yet unsolicited follow-up messages to users on Facebook, WhatsApp and Instagram, without being prompted to do so first.

It wasn't until a couple of years ago that Keri Rodrigues began to worry about how her kids might be using chatbots. She learned her youngest son was interacting with the chatbot in his Bible app — he ...

From students using artificial intelligence for schoolwork, to others seeking chatbots for companionship, our relationship with technology continues to change. But are the ways we use AI healthy, and ...

Google's Personal Intelligence launch proves context beats computation—Gemini surged to 20% share while OpenAI declined.

One in five Singapore residents seek personal advice from AI chatbots, more than those who use them for career guidance, ...

Google and Character.AI settled lawsuits pertaining to psychological harm to minors allegedly caused by chatbots. At least one lawsuit claimed the chatbot contributed to a teen's suicide. Generative ...

Credit: Getty Images Experts weigh in on the increasing use of AI chatbots in mental health treatment, sharing insights on the ways they may be effective, or not, in clinical practice. As the ...

A significant number of teens say conversations with AI chatbots feel more satisfying than talking with actual humans, and one in three say they would choose AI companions over people for serious ...

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