Following the fuss and bother of earlier this week, Adobe now appears to be making moves to get closer to its customers. Lambert Walsh , Adobe Vice President, Technical Services, has penned an open ...

The landscape of customer support, customer care and customer service has changed nearly overnight. Customers now expect a nearly real-time response to any concern they express via social media or on ...

ServiceNow Inc and Adobe Inc said on Tuesday they will make their software systems work together in an effort to improve apps used by customer service representatives. ServiceNow has long made ...

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There are lessons to be learned for financial advisers from my recent bad experience with customer service. Last week, to help my son with a project for his master's degree in business administration, ...