Buying someone a card can be a nice way of celebrating an occasion like a birthday or sharing sympathy for a sad time, like losing a loved one. What would you do if you couldn’t find the exact type of ...

Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

Imagine being a manager at a store. If an angry customer made one of your employees cry, how would you handle it? Would you kick the customer out or give the customer what you wanted to get them to ...

Disturbing video circulated online and was later posted by the Buena Vista Police Department, shows an angry customer tossing a cup of hot coffee at a local Michigan McDonald's manager. Authorities ...