Can ChatGPT Do Reliable Call Center Sentiment Analysis? Your email has been sent AI tools can make call center sentiment analysis faster and more affordable. Discover how to use large language models ...

While reporting on a suspicious death in Louisiana, Brett Murphy came across a method used to determine guilt or innocence he hadn’t previously encountered, 911 call analysis. Murphy, a reporter for ...

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Most people call 911 on the worst days of their lives. A loved one has passed, a traumatic event has occurred or danger is present. In these moments of utter shock, panic, horror and pain, few compose ...

Pre-order sales analysis by Cowen and Company released today suggests that the sales decline for the Call of Duty series will continue this year, with the forthcoming Advanced Warfare expected to sell ...

ProPublica won this year’s George Polk Award in Journalism in the justice reporting category for its investigation into a police training program known as 911 call analysis. Administered by Long ...

Dubber partnership means detailed analysis of call recording will no longer just be the preserve of large financial institutions, according to Vodafone UK-headquartered multi-national ...