Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

On February 27, 2024, the California Department of Financial Protection and Innovation (the Department) entered into a public consent order with a company that provides consumer financial services to ...

One of the most unpleasant parts of any contracting job or business is dealing with complaints. Rather than treating them as an ugly necessity, there are many ways to minimize the confrontation and ...

A report by the Bakersfield Monitoring Team, established after a state Department of Justice investigation into the ...

Britain's financial regulator will lift the pause on handling motor finance complaints on May 31, 2026, two months earlier ...

Customer complaints are an unfortunate reality no matter what type of business you operate. Dealing with angry or upset customers can be difficult, particularly if your staff has never been given a ...

Customer loyalty can be elusive, but it is imperative to running a successful business. In today’s hyper-digital world, there are myriad online forums that welcome venting and complaining. With the ...

Nearly every company receives a complaint from a customer at one point or another. Handling a customer properly is critical to the success of a company. An organization that handles complaints in the ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

For many Canadians, their experience with the health-care system is difficult or uncomfortable but it feels futile to complain. An Ontario doctor and health-care mediator has tips to successfully ...

The FCA will lift the pause on handling some motor finance complaints on 31 May 2026, giving time to finalise any ...

The Financial Conduct Authority is lifting the pause on the handling of motor finance complaints on 31 May 2026. This is ...