While CX pros are growing in headcount, they still face many hurdles as they grapple with driving behavioral change with customer experience management. Customer experience management can lead to ...

Five9 introduced new AI-powered capabilities to its Genius AI suite on Nov. 18 at its CX Summit 2025. The company said the updates brought AI to routing, quality management and analytics to help ...

LONDON--(BUSINESS WIRE)--Infiniti Research, a market intelligence solutions provider, has recently announced the completion of their latest customer experience management strategy for a CPG company.

Zendesk this week at its Showcase 2019 conference announced it is extending the reach and scope of its customer experience management services offered via the cloud to include a messaging application ...

The "Global Social Media Analytics Market By Application (Sales and Marketing Management, Customer Experience Management, Competitive Intelligence, & Others), By Analytics Type, By Deployment, By ...

Great customer experience depends on a clear story, smart use of technology and empowered employees who make it easy to do ...

The Oracle Live Applications event is this week, and yesterday, I discussed in this article how Oracle has quietly become an essential cloud applications company. Oracle utilizes a SaaS model to ...

Brands are at an inflection point. Today, consumers have more options and choices than ever before, and the cost of switching has never been lower. As brands create new, or pivot their existing, ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced it has entered into a definitive agreement to acquire Stella Connect, the ...

IRVINE, Calif.—Arcules, a leading provider of unified, intelligent security-as-a-service (SaaS) solutions, has announced the appointment of Edward Hobart, CCXP, as Vice President of Customer ...

Built on Zoho CRM, SKYLine reflects the prowess of Indian technological innovation at its best which is, 'Made in India, for India'; introducing a decentralized architecture, real time analytics and ...