While CX pros are growing in headcount, they still face many hurdles as they grapple with driving behavioral change with customer experience management. Customer experience management can lead to ...

Marketers and customer experience (CX) professionals undoubtedly stand at the precipice of a new era. An era fueled by the profound potential of artificial intelligence (AI), a technology promising to ...

New Round Comes Just Six Months After Series A to Extend AI-Moderated Research Technology, Pioneered by Outset, Across the Entire Customer Journey ...

Widewail’s founder has stepped away from the day-to-day. Matt Murray, who started the reputation management and customer ...

The highest ideal of customer service is ease—not just a frictionless, personalized experience for customers themselves, but ...

Faced with marketplace factors like cross-channel behavior, media fragmentation, and advertising saturation, there's little wonder companies have such difficulty attracting and retaining today's ...

Brands are at an inflection point. Today, consumers have more options and choices than ever before, and the cost of switching has never been lower. As brands create new, or pivot their existing, ...

Zendesk this week at its Showcase 2019 conference announced it is extending the reach and scope of its customer experience management services offered via the cloud to include a messaging application ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Are we approaching the end of the age of business disruption? The idea that digital ...

The "Global Social Media Analytics Market By Application (Sales and Marketing Management, Customer Experience Management, Competitive Intelligence, & Others), By Analytics Type, By Deployment, By ...

Great customer experience depends on a clear story, smart use of technology and empowered employees who make it easy to do ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...