Direct contact through an in-person meeting is typically the most effective way to communicate with customers, but messages are often unavoidable in the business world. The message needs to be to the ...

Spectrum customers were frank and frustrated in messages to me about Sunday night’s power outage in Central Florida caused by storms. (Monday night was stormy, too, in Orlando, but service resumed ...

Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Ah, mornings. For some, they involve the act of confusedly staggering and stumbling out of ...

Facebook is rolling out an update to Messenger that will allow page owners to toggle back and forth between personal messages and customer messages. Business owners can finally respond to customers ...

At its Worldwide Developers Conference in June, Apple announced changes coming to iOS 10 (now available in beta) that will make push notifications more powerful than ever. These “rich notifications” ...

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This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Business texting, or when a company sends bulk ...

KB Securities announced on the 20th that it has created a 'Customer Message Language Guide' and distributed it to all KB Securities employees to deliver easy and clear messages centered on customers.

If you’re not yet using WhatsApp Business to interact with your customers, now is the time to get started. The Fast Company Executive Board is a private, fee-based network of influential leaders, ...

“T-Mobile is recognized for having exceptional Customer Care, and LivePerson has been a great partner in building and exploring creative solutions to better support our customers,” said Nick Drake, ...