Customer relationship management (CRM) software is a set of tools that help businesses track and manage customer interactions. The best CRM software can help businesses to better understand their ...

A CRM (customer relationship management) is a single software platform that allows businesses to manage and monitor customer relationships with both current and potential customers. With a good CRM, ...

Small businesses work tirelessly to attract new customers, but putting in the effort to retain those customers is just as important. However, it can be hard to keep track of all of your customers and ...

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As the Q3 earnings season wraps, let’s dig into this quarter’s best and worst performers in the sales software industry, ...

What's the latest on benefits of CRM software? Vendors get their say. Customer relationship management (CRM) platforms are used to manage the relationships a brand has with its customers throughout ...

What a difference a decade makes. It seems only about that long ago that vendors were wrestling with providing the rudiments of automated triage for customer service. It was not often pretty, but they ...

COLUMBUS, Ohio & WAYNE, Pa.--(BUSINESS WIRE)--Astute today announced that The Emerson Group has selected the Astute enterprise software suite as its customer experience management (CXM) platform to ...

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