New England Fuel Institute’s (NEFI) Technical Training Center has announced that online training is now being offered via its Website on a wide range of customer service topics. Courses are applicable ...

What is internal customer service–what’s a good, workable definition? As a customer service trainer and keynote speaker on internal customer service, let me share how I define this “what”–and, more ...

Good customer service is crucial to ensuring your business will continue to grow. These nine experienced leaders and Advisors in The Oracles, including Canva founder Melanie Perkins and clothing ...

KAISERSLAUTERN, Germany -- Taking care of Soldiers, civilian employees and their families is what U.S. Army Garrison Rheinland-Pfalz is all about. So knowing customers' needs, delivering quality ...

If someone in your organization feels it takes too large an investment to deliver superior customer service and a world-class customer experience, ask them how much they paid on marketing, advertising ...

In business, getting people in the door is a key to success. But an even bigger challenge you'll face is to keep customers coming back. A buyer who makes one purchase is likely an impulse buy or a buy ...