Leave it better than you found it: in essence, that is customer service. Customer service helps people and organizations to do things that they can’t do, without you. Customer service is a measure of ...

Customer interviews are responsible for guiding today’s best products. It is much easier to build an execution plan based on customer insights rather than guesses of what the customer needs and will ...

Even without formal customer service experience, you can show you care about people. This means demonstrating that you’re ...

If you’re applying for a customer service position, you should be prepared to defend your commitment to the profession and its values. That’s why most customer service interviews will throw at you the ...

Not so much a question, as it is a requirement for an interview. Be sure to have a succinct elevator pitch ready to fire off that aptly describes your background. 2. What are your strengths? Instead ...

As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...