Every customer is surrounded by an individual, invisible, protective bubble. This bubble should only be entered after receiving implied permission from the customer. I’ve mentioned this concept on ...

EMPLOYEE learning and development is important because it contributes to personal effectiveness and performance. Last week, we discussed how team training binds the company together and improves ...

Opinions expressed by Entrepreneur contributors are their own. Are you gearing up to launch an internal customer service initiative? Well, you’ve come to the right place. I’m happy to equip you with ...

STUTTGART, Germany - Strong customer service is a business essential, even in a military environment. That's why U.S. Army Garrison Stuttgart employees and Soldiers attend customer service training.

Starting a customer service training business will allow you to teach valuable skills, and help companies and employees reach their potential. Customer service is the backbone of every business, but ...

When you manage customers' questions and problems well, they reciprocate by coming back, spending more and becoming loyal to the brand. Is delivering good customer service worth the effort and expense ...

Customer service isn't just about being courteous to your customers – it's a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Your customer service team interacts directly with ...

We have all been in situations where we have been treated poorly by a food server, service manager, receptionist or product installer. The end result of such an encounter is typically a vow to never ...