In the dynamic customer service landscape, the stakes are higher than ever. In fact, 80% of organizations expect to compete mainly based on CX. Customers today have lofty expectations for how they ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer experience describes the overall interactions a ...

The modern business landscape demands that companies prioritize customer satisfaction to stay competitive. This article discusses six actionable strategies to foster a customer-centric culture within ...

Think about the goods and services you purchased this week and ask yourself, "Was the customer service level exceptional, ordinary, or poor?" The research I do for clients repeatedly demonstrates that ...

Making customer service a competitive advantage and differentiator in commoditized or complex markets Clare Price is a B2B marketing expert and former research director at Gartner who helped build ...