Security

Insider Intelligence: Post-Pandemic Customer Service

This article originally appeared in the April 2023 issue of Security Business magazine. When sharing, don’t forget to mention Security Business magazine on LinkedIn and @SecBusinessMag on Twitter. The ...
Forbes

Why Customer Security Should Be A Top Business Priority

As someone who has spent years navigating the world of cybersecurity, I’ve learned that customer-facing security deserves just as much attention as enterprise security, if not more. Businesses often ...
CRN

As Ransomware Gangs Shift To Data Extortion, Some Adopt A New Tactic: ‘Customer Service’

For some attackers who are skipping the encryption — and solely pressuring victims to pay over stolen data — the goal is actually to minimize disruption, experts told CRN. While traditional ransomware ...
Computer Weekly

MSPs using AI to improve customer service

Research from POPX reveals widespread channel adoption of artificial intelligence (AI) to improve operations and security.
The New York Times

When You Call Social Security, Expect to Wait Even Longer

The Social Security Administration’s staffing and customer service issues have been mounting, and budget disputes in Congress could make them worse. By Mark Miller Few government agencies touch the ...