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In the software industry, we are all familiar with the concept of customer success. Once we made the switch from the perpetual license model to software-as-a-service (SaaS), the big problem we ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer success teams across software companies monitor key metrics religiously—reviewing ...

I have always had the entrepreneurial itch. In fact, when I was 12 years old, my best friend and I started a fan club for our favorite band. I charged teenagers all over the U.S. $18 for a homemade ...

Scalable Solutions reveals its approach to customer success management, its impact on the success of cryptocurrency exchanges working with them, and what sets them apart as a white-label technology ...

Breaking stock news is now free. Create your account to stay informed—and explore the insights behind every move. Salesforce, Inc. ( CRM) Discusses Q3 Update on Customer Momentum and Success and ...

Switching costs are zero. Expectations are high. Learn the strategies that stop churn and keep customers engaged for the long ...

Many business leaders know that losing customers dramatically affects their top-line revenue. Yet often businesses continue to push new customer acquisition over current customer development and ...

The one thing all of these metrics share in common? An unwavering commitment to customer needs. With multi-channel becoming the norm, omnichannel a priority, digital transformation not a debate but a ...

Tandym Group, the leader in specialized solutions for the healthcare, life sciences, technology and professional services industries, today announced the appointment of Promit Chakrabarti as Vice ...