Businesses that provide after-sale support for their products--and after-sale maintenance of their customer base to encourage repeat sales--need a method of tracking customer service contacts. This ...

When the customer service at your business goes bad, it’s because one or more of your customer service systems are broken. Let’s say you own a body shop. Some of your customers start reporting (in ...

A local government uses a centralized customer service system - sometimes called 311 - so residents can call a centralized government phone number, place requests for service and are assigned tracking ...

Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

A few weeks ago at Harvard, some of the country's leading 311 directors, chief innovation officers, chief information officers and chiefs of staff convened under the sponsorship of Living Cities to ...

In 2025, the integration of artificial intelligence into support engineering has revolutionized customer service, enabling companies to provide efficient, personalized and round-the-clock assistance.

The Social Security Administration is building out a new electronic records system, a major initiative of its long-term plan to modernize and improve customer service. Citizen Services SSA The Social ...

CustomGPT.ai can be integrated into Windows-based customer support systems to handle routine queries 24×7. An automated customer support offers several benefits for both businesses and customers. This ...

Opinions expressed by Entrepreneur contributors are their own. Pop! The team cracks open the champagne to celebrate shipping its first version of a product to customers. All the product manufacturing ...

Vodafone has announced plans to integrate social media inquiries into its regular customer service systems by March 2012, but it will be limited to Twitter and Facebook for now. Vodafone will upgrade ...

Researchers have shown that it's possible to abuse OpenAI's real-time voice API for ChatGPT-4o, an advanced LLM chatbot, to conduct financial scams with low to moderate success rates. Okta's ...