This article is published by AllBusiness.com, a partner of TIME. By Krish Chopra It was 11 p.m. on a Thursday when my phone rang—again. Another nurse practitioner student was overwhelmed and panicked ...

Learn how to build winning relationships, provide the right assistance at the right times, and effectively a variety of customers. Customer service care costs organizations billions of dollars each ...

All businesses deal with difficult customers from time to time, and sometimes the customer is justified in their frustrated ...

Dealing with difficult customers is part of the job for call center employees, but occasionally, the tables turn in interesting ways. When a Netflix customer threatened to cancel over a price increase ...

Even if you have a five-star customer service practice, you'll still have patients who are deemed difficult. The difficult patient often upsets the staff, sends negative reverberations throughout the ...

We all have people with whom we struggle, problematic people who seem to drain us of our energies, rub us the wrong way, poke, provoke, frustrate or trigger us. What’s really happening when we find ...

Most of us have dealt with that person before, right? Someone we’d classify as “difficult.” Someone we don’t like to spend time with, or who makes us feel stressed. We all have at least one person in ...

Are you dealing with a challenging person at work, at home, or in another part of your life? It’s easy to let an unreasonable individual affect us and ruin our day. What are some of the keys to ...

Working with people can be a challenge. You'll sometimes have to deal with a colleague you find difficult to interact with. Failing to manage this situation could mean you, your colleagues, and the ...