La collaboration d’entreprise est un système de communications à destination des employés d’une entreprise qui fait référence à l’usage d’une plate-forme de collaboration, d’outils de réseaux sociaux ...

Un système de collaboration d’entreprise – ou système collaboratif – permet la communication entre employés d’une même organisation en combinant plateforme de collaboration, outils de réseau social ...

Organizational theorist and author Geoffrey Moore is credited with stating that the world of content management has moved from a "system of record" mindset to a "system of engagement" model. In my ...

Collaborative leadership is the action that promotes and allows two or more parties to engage in open, cooperative and respectful communication. This creates spaces where all parties feel safe to be ...

We live and work in a world of constantly shifting jargon. Someone’s always trying to coin the next “it” phrase, the next “BYOD” or “Internet of Things” or other trend that will light the internet ...

I am increasingly troubled by the focus on collaboration tools without a comparable focus on understanding how employees work together successfully — or why they aren’t collaborating at all. Most ...

Synchronizing browser access to the same sites. As one user browses the Web, the other users trail along automatically and link to and view the same pages from their own Web browsers. For example, ...

Providing people-based customer support. It is an umbrella term for all the interactive options for serving customers, including regular phone support, Web-based text chat and voice chat, application ...