Now that Americans are shopping in person again, it seems we’re seeing a lot of videos on social media showing customers lashing out at workers and insulting them over wearing masks or slow service.

In business, negative interactions with customers are just as common as positive ones. While it’s easy to dwell on the less-than-pleasant experiences that may make you question whether it’s worth it ...

Learn how to build winning relationships, provide the right assistance at the right times, and effectively a variety of customers. Customer service care costs organizations billions of dollars each ...

You have a great product or service, and you do your best to create an exceptional customer experience. Despite your efforts, though, you encounter difficult customers with more frequency than you'd ...

All businesses deal with difficult customers from time to time, and sometimes the customer is justified in their frustrated ...

Much of the world experiences all sorts of thunderstorms or weather-related travel delays. These result in angry visitors and the need to rework all sorts of travel schedules. In the northern ...

ACC sends message to CFP committee amid Miami-Notre Dame controversy ICE has arrested nearly 75,000 people with no criminal ...

A server revealed how he was able to get the last laugh after a customer refused to tip him. In a TikTok video, Dean Redmond shared how he was tasked with serving a large party of people. However, ...

Opinions expressed by Entrepreneur contributors are their own. The goal for most people when they start a business is to find and build a solid customer base. Out of eagerness or desperation to build ...