Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

The customer is always right. This is an adage that many entrepreneurs and businesses aspire to live up to. However, most entrepreneurs soon find out that customers can be difficult and irrational.

I did my time in the service industry and, while I had a good time and made a lot of friends, I don’t miss dealing with customers… And this story reminded me why. A woman named Angie posted a video on ...