Gill Charlton has been fighting for Telegraph readers and solving their travel problems for more than 30 years, winning refunds, righting wrongs and suggesting solutions.

Keith Dawe has been waiting for his refund from Expedia since 2020. But neither the online agency nor his airline can find the missing money. Where is it? Q. I need help getting a refund from Expedia.

Dallas's Southwest Airlines is making a huge change to the way it sells tickets for flights. Southwest announced it will let ...