B2B renewals are won or lost 180 days before the contract expires. Dow serves as the gold standard for linking experience to ...

Human expertise essential. AI cannot replace the trust, collaboration and human-led decision-making crucial in B2B customer experiences. AI enhances, doesn’t replace. AI offers powerful real-time data ...

In B2B organizations, clients increasingly expect a seamless, personalized and efficient experience. An elevated customer experience (CX) is no longer just a “nice-to-have” — it’s essential for ...

Navigating the intricacies of B2B operations and maintaining a high-level customer experience can be quite a challenge, especially when confronted with budget constraints. However, a thorough ...

Buyers are spoiled for choice and as a result, customer loyalty is in decline. In this environment, how do you reconnect with your B2B customers? In a fiercely competitive market, with so many ...

Opinions expressed by Entrepreneur contributors are their own. During the past couple of years, we’ve all had a front-row seat at the B2B digital transformation, and it has become clear that great B2B ...

The pandemic has forever changed the way we do things. It has forced shifts in how companies run their business, including shifts to working from home and adopting a less formal work environment. B2B ...

Many B2B organizations excel at customer experience (CX), but most don’t apply the same discipline to the buyer experience – the pre-purchase part of the customer journey. It’s an often-overlooked ...

Alex Bell joins Zaelab as Chief Commercial Officer ("CCO"), leading global commercial strategy, go-to-market execution, and ecosystem partnerships. Bell brings extensive experience in aligning CRM, ...

The future of B2B CX is set to be defined by innovative solutions that not only streamline operations but also create highly personalized and seamless interactions. Competition is fierce, and customer ...

FOSTER CITY, Calif.--(BUSINESS WIRE)--Conversica, Inc., the leading provider of AI-powered conversation automation solutions for enterprise revenue teams, announced the findings of a new survey titled ...