On Monday, I presented the argument that IT is facing accelerating challenges that are going to cause a crisis. (See “The Coming Crisis of IT Management”.) The problem is that the informal way that IT ...

IT asset management is the process of accounting for the location and condition of all business assets. The goal is to optimize asset use, so that all asset lifecycles are as long as possible and the ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

A seasoned small business and technology writer and educator with more than 20 years of experience, Shweta excels in demystifying complex tech tools and concepts for small businesses. Her work has ...

ITRA covers Sections 2 and 5 of the Security Standard for the Solutions Life Cycle Management (SLCM) process. You can find a link to the Security Standard: Solutions Life Cycle Management process in ...