While brick-and-mortar retail has taken a hammering during the 2020 pandemic, e-commerce is booming. Americans spent $88 billion more shopping online in the first six months of 2020 compared to 2019.

Live chat is one of the most important features on a website for directly connecting with your customers during the shopping journey. However, the experience can vary dramatically from a wow to ...

Feel free to log on early and begin submitting your questions. If the button below is red, you'll need to wait for the moderator to enter the chatroom. Usually this happens 45 minutes before a chat.

Online aviation marketplace RHOBI has released a live chat update to its website. Buyers and sellers on the online marketplace can use a “Start Live Chat” button to open multiple chat windows, which ...