The problem most businesses face isn't that agents aren't smart enough; it's that the business often isn't legible enough to ...

Decisions are the lifeblood of business. From the c-suite to frontline employees, decisions are constantly being made at all levels within organizations. Some are consequential and irreversible, but ...

Artificial Intelligence is reshaping the job application process, simplifying some aspects — and creating new potential frictions in others. The introduction of the technology to the hiring and ...