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Call center employee gets great feedback for sounding natural, but then a new supervisor tells her to stick to the script
The post Call Center Employee Gets Great Feedback For Sounding Natural, But Then A New Supervisor Tells Her To “Stick To The ...
Call centers are at the forefront of customer interactions, making it essential to ensure that agents communicate effectively, consistently, and empathetically. A well-crafted call center script not ...
Customer interactions don't necessarily end after the caller and the agent disconnect the line. In many call center scenarios, agents may spend a few seconds or even minutes inputting final data into ...
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