Heap announces its acquisition of session replay specialist Auryc, adding qualitative insights to its quantitative analysis of digital user behavior Rachel Obstler, Heap (screengrab from Zoom call ) ...

RALEIGH – So just how might changes or updates or additions or your software affect users and customers? Rather than an angry or supportive email or messaging – or a blast of social – response ...

The Plaintiffs’ Bar is well-known for pushing the boundaries of existing (and sometimes very old) laws with new and novel privacy claims. The most recent targets of ...

Over the last several years, litigation (often class actions) premised on the use of technology like session-replay products, web beacons, pixels, and cookies has proliferated. Typical theories ...

Countless companies leverage third-party analytics tools to help improve website design, update user interfaces, and otherwise enhance users' online experience. One such tool—"session replay" software ...