Your smart home has too many apps - this new framework wants to fix that ...

Smart home providers aim to make the installation and ongoing user experience as simple as possible; however, customers often report challenges throughout the installation, setup, and ownership ...

You’re having a very specific issue with a product or service and need an answer from the company’s customer service agent. But once you begin a conversation with the artificial intelligence (AI) ...

The key to delivering smart customer service is that it needs to be constantly re-evaluated, especially after seminal shifts in technology and larger trends (such as social media). Download this month ...

As entrepreneurs, a lot of us tend to be visionaries. We have big ideas of what peak success looks like in our business or as leaders. But sometimes, we get caught up in big, lofty visions that are ...