If you really want to know how to set up customer support for your tech company, there is no better place to go than to the customer support for a customer support tech company. In 2011, Salesforce ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

The difference between a neutral customer experience and a positive customer experience can often be the difference between a one-off sale and a repeat customer. We often think of customer experience ...

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

Using customer service platform Desk.com is like being adopted into a large family. The adopters happen to be Salesforce.com. Salesforce has updated its acquired platform with a new intelligent agent ...