It started in ancient Greece. Developing different medical theories, Hippocrates searched and identified four basic personalities that affect human personality traits and behaviors. These are commonly ...

What's the secret to a winning business model and long-term competitive advantage? It's not just about technology, products and services. Your customer experience may just be the ultimate competitive ...

Widespread cultural and technological shifts have changed customer buying habits.

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. With continued shipping delays and staffing issues, the ability for companies to actually ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In customer support, there is no one-size-fits-all solution. The issues faced by different ...

You could be a good or a bad entrepreneur, you could offer language teaching services or sell homemade pies, but no matter what business you own and how you manage it, sooner or later you will have to ...

Apple retail employees in New York's flagship stores have to deal with all kinds of customers. Sometimes it's not so bad. A source tells us supermodel Adriana Lima (pictured) was once a customer.

The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...