The customer service function is now a vital element of your business model. Customer service reps handle customer questions and complaints but they also cross sell products. It is now common to ...

What's the secret to a winning business model and long-term competitive advantage? It's not just about technology, products and services. Your customer experience may just be the ultimate competitive ...

Does your company frequently interact with your customers? If so, you may find it daunting to handle every customer interaction. Some people prefer live chat, while others like email, and still others ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In customer support, there is no one-size-fits-all solution. The issues faced by different ...

To build a successful high-growth business model, you need happy customers. It is a reality that we all face as true business leaders. However, some customers are more difficult to please than others, ...

John Iwuozor is a freelance writer with expertise in the technology field. He has written for a host of top tech companies, the likes of Technologyadvice, Tripwire amongst others. He's an avid chess ...

Customers come in all forms. Some are delighted, others are dissatisfied. Some are devoted, others are detached. Consultant Andy Hanselman suggests there are actually 10 categories in which they can ...

Restaurant customers recognize their differences from one another and want an experience that is tailored to them, speaking to their wants and needs. A recent report from PWC cited that a whopping 82 ...

A true customer data platform must integrate data from across functional and channel-specific silos into a single customer view that is accessible in real-time Gartner found that 89% of businesses are ...