What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

Zendesk Inc. today debuted new generative artificial intelligence features that aim to make help desk teams more productive. The features are rolling out for the company’s flagship customer service ...

CoSupport AI is officially launching its all-in-one AI platform for customer support. By combining autonomous support, enhanced agent productivity, and real-time business intelligence, CoSupport AI ...

SAN FRANCISCO, Sept. 26, 2024 /PRNewswire/ -- Gladly, a leader in customer service innovation, has announced its groundbreaking unified Customer Service Platform, powered by advanced AI. The platform ...

Kustomer is the first AI-native customer service platform, designed to revolutionize how businesses deliver customer experiences. Combining AI-powered automation, human expertise, and a connected CRM, ...

Sierra Technologies Inc. today announced the launch of its conversational artificial intelligence platform designed to help companies interface with their customers using AI agents that can make ...

NEW YORK--(BUSINESS WIRE)--Kustomer, the leader in AI-powered customer service, today announces the launch of the industry’s first fully AI-native customer service solution, empowering organizations ...

With its Automated Service Agent platform Microsoft is looking to change the face of Web-based customer service by providing more intuitive interaction between online merchants and people doing ...