(AP) - An update to Zoom’s terms of service is raising alarm bells on social media, with users claiming it reveals the videoconferencing company is now tapping ...

The current terms would not allow the company to tap user-generated content like video and chat for AI training without a customer opting in. However, once a meeting host agrees, other participants ...

Zoom Communications, whose video conferencing solution became a household name during the Covid era, is now looking set to carve out a niche in the customer experience industry with a virtual agent.

(TNS) — What’s next for Zoom? Try the possibility of virtual interaction. Pivoting into a more relevant role now that people are willingly and unwillingly heading back to work, Zoom Video ...

A customer’s loyalty to a brand is often set by a series of interactions—on- or offline—that tie customers to the company. Yet consumers can be fickle. Customers are increasingly discerning and expect ...