Learn how to build winning relationships, provide the right assistance at the right times, and effectively a variety of customers. Customer service care costs organizations billions of dollars each ...

All businesses deal with difficult customers from time to time, and sometimes the customer is justified in their frustrated ...

This article is published by AllBusiness.com, a partner of TIME. By Krish Chopra It was 11 p.m. on a Thursday when my phone rang—again. Another nurse practitioner student was overwhelmed and panicked ...

You just need to look at the news lately to realize that there are more difficult people out there. People are getting arrested for being unruly on airlines it seems almost every day. The number of ...

Some difficult customers refuse to listen to reason, no matter how clearly it’s stated. When one “Karen” like customer refused to take no for an answer, one fed-up woodworker decided to drastically ...

We all have people with whom we struggle, problematic people who seem to drain us of our energies, rub us the wrong way, poke, provoke, frustrate or trigger us. What’s really happening when we find ...

Even if you have a five-star customer service practice, you'll still have patients who are deemed difficult. The difficult patient often upsets the staff, sends negative reverberations throughout the ...

Working with people can be a challenge. You'll sometimes have to deal with a colleague you find difficult to interact with. Failing to manage this situation could mean you, your colleagues, and the ...

While counseling a group of seventh-graders I asked them to reflect about what they would like to improve in their lives. Two of them said that they wished they could do better in science. They ...

Most of us have dealt with that person before, right? Someone we’d classify as “difficult.” Someone we don’t like to spend time with, or who makes us feel stressed. We all have at least one person in ...