Have you ever noticed that some of your business owner friends get all the bad customers, and yours all seem fairly reasonable? Or is it the other way around? I’m always amazed that, in my role as a ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Forbes contributors publish independent expert analyses and insights. I cover retail, customer service and all things to do with small biz. This article is more than 10 years old. No matter what type ...

Conan O'Brien recently revealed on his nightly talk show that he made an appearance in an '80s training video for musical instrument salesmen. The talk show host played a clip from the video, which ...

Businesses of every type need to train employees in customer service. General customer service training topics, such as conflict resolution, communication and handling difficult customers are useful ...

Today more than ever, excellent customer service is needed to retain customers. People are tired of spending hours on the phone with rude service people only to find their problems unresolved.

The intricate dance of dealing with difficult customers is a common challenge faced by businesses, bringing forth a delicate balance of risks and rewards. In this exploration, we delve into the ...

Inbound marketing focuses on building and maintaining customer relationships. Investing in customers attracts leads to your site. It encourages them to choose your products and services, keeps them ...