A couple of months ago, I described the incredibly poor customer service I received from several technology vendors (“Customer Dis-service,” Oct. 20). Based on those experiences, I will probably never ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

Opinions expressed by Entrepreneur contributors are their own. As companies continue to move to automation (hello, ChatGPT) to save money, one thing is getting lost: the kind of customer service that ...

In these economic times, it is essential to focus on customer retention. Why? Because customer retention is key to maximizing profits. Retaining customers costs less than acquiring new ones, and ...

I have a favorite customer service anecdote that I’ve been using in most of my workshops for many years. Some may even say that I need a new story! However, the reason I stick with this story is ...

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. This article provides insights ...

Good customer service can drive billions in new revenue across industries. That’s according to a recently released report from Forrester titled Money on the Table: Proof that Customer Service Drives ...

As consumers, we’ve all seen how technology helps improve our everyday lives, making it simple for us to handle mundane tasks like buying an airline ticket or ordering from a restaurant. But what ...

I doubt that there is a business owner or manager anywhere who will tell you that customer service is not important to them. If you’re like me, your inbox is inundated with follow-up surveys asking me ...

To improve retention rates, it is important to go beyond initial standard customer service by proactively building strong relationships. Here are five tips to get started. Customer service is defined ...

Customer service nightmares have become a daily occurrence instead of an occasional one. Between rude workers and incorrect orders, most people wonder what the reason for the madness is — at least, ...