The broken printer frayed Ross Armstrong’s last nerve. He had to make photo copies of the death certificate of his late husband, Jay Stern, who died in May. But it was Stern who had always handled ...

Best Buy is hoping to expand its Geek Squad business by adding Total Tech Support. With Total Tech Support, Best Buy customers can get help for all their technology and appliances, immediately and ...

The geeks in Best Buy’s Geek Squad have long taken on one-time tasks for customers, such as fixing a broken laptop or installing a TV. But as consumers fill their homes with more connected gadgets — ...

The retailer's new Total Tech Support membership program offers Geek Squad assistance for all of your gadgets and appliances -- no matter where or when you bought them. Originally hailing from Troy, ...

The black-and-white Volkswagen Beetle pulled up in front of a suburban Antioch home, and a man wearing a white shirt, white socks, black tie and black pants got out and rang the doorbell, holding up ...

Tackling computer glitches yourself is so 2008. “About 15% of home computers are infected with malware so fixing them has gone the way of lawn-mower service — it’s no longer a do-it-yourself thing,” ...

If you want an army of geeks you can count on to tame an unruly computer, you'd better buy a Macintosh: Apple tech support is by far the most effective of any computer brand's. With most Windows PCs, ...

Jessica Harris speaks with Robert Stephens, founder of the tech support company Geek Squad. Stephens started making tech-support house calls while he was a college student at the University of ...

Small and midsize businesses have most–if not all–of the same IT needs as larger organizations, but they lack the resources and dedicated IT departments to manage them. At the same time, ...

Scammers are barraging the tri-state with phony emails claiming to represent Best Buy’s Geek Squad tech support team. The scammers take different tactics, often claiming the target owes money for a ...

Ever wish there was a magical computer genie that could help you install software, set up printers, remove viruses, and solve everyday problems? Forget genies–what you need is a tech-savvy buddy, ...