Ticketing software for help desks is a critical component for companies seeking to deliver superior customer support. Such software enables businesses to manage and coordinate customer requests ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Open-source software powers the majority of today’s businesses. An estimated 70% to 90% of ...

For the longest time, open-source was nothing more than a buzzword rattling around the brains of technologists and fans of the Linux operating system. Flash forward a decade or so and open-source has ...