Contact centers have evolved over the years, and are still evolving to meet changing customer demands and expectations. It wasn’t too long ago when customers were required to call into a contact ...

Dive into the world of basic accounting metrics and key performance indicators (KPIs) to optimize your property’s profitability. From analyzing cash flow to measuring return on investment (ROI), these ...

When establishing a startup, it can be difficult to know which metrics you should be focusing on. You may be watching and reporting on basic key performance indicators (KPIs) such as your gross profit ...