STAMFORD, Conn.--(BUSINESS WIRE)--Consumer-facing businesses need to invest in technology and new operating models aimed at creating hyper-personalized, friction-free customer experiences, say experts ...

Traditional business models with siloed functions struggle to keep pace with changing markets and customer needs due to slow response and fragmented technology. To stay competitive and deliver greater ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. You’ve crafted the strategy. You’ve built the roadmap. You’ve launched the transformation.