For years, we’ve been hearing that traditional library reference service is dead. In reality, reference just disappeared, like Jimmy Hoffa. But unlike in the case of Hoffa, no one in the library field ...

One year ago, columnist Brian Kenney wrote a piece for PW titled “Where Reference Fits in the Modern Library.” The column addressed his frustration with the gulf between reference work as he ...

Reference services have long been a cornerstone of academic libraries, providing essential support to researchers, students, and faculty through expertly curated information resources and personalised ...

This is a preview. Log in through your library . Abstract Despite the number of unobtrusive tests reported, the percentage of queries that reference librarians answer correctly is still not known ...