CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow, the AI platform for business ...

The modern CX space is full of challenges and opportunities. Leveraging CX tech is critical to meet evolving expectations and create a customer-centric culture Many customers dread needing to contact ...

Last year I wrote an article questioning whether we should be using the term "customer technology" instead of "marketing technology." Frans Riemersma of Martech Tribe and the co-creator of the current ...

Artificial intelligence is rapidly reshaping the way businesses interact with customers, with voice technology leading the charge across multiple industries. From retail to finance, AI-powered ...

As we step into 2025, customer service in the finance sector is poised for transformative change. Technological advancements, shifting consumer expectations, and intensifying competition will drive ...

Many companies worldwide are letting go of employees and replacing them with AI chatbots, especially in areas like customer service and Human Resources. As these automated tools step in for people, ...

SAN MATEO, Calif., Aug. 17, 2021 (GLOBE NEWSWIRE) -- SIOS Technology Corp., an industry leader in application high availability and disaster recovery, was named the winner of a Silver Stevie ® Award ...

The combined company will accelerate Asurion's vision to become CTO of the home, by delivering seamless, intelligent care for ...

In the post-Covid world, technology has transformed customer buying habits as well as how organizations glean customer insights. Technology, especially generative artificial intelligence (GenAI), is ...

Outdated technology is the main reason insurance brokers are currently struggling with customer service, at a time when insurance brokers have never been in more demand, a new research report by ...