AI-driven voice technology allows companies to improve customer and employee experience alike. But is it something customers want? Voice-recognition applications are nothing new, but artificial ...

The modern CX space is full of challenges and opportunities. Leveraging CX tech is critical to meet evolving expectations and create a customer-centric culture Many customers dread needing to contact ...

EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its ...

Artificial intelligence is rapidly reshaping the way businesses interact with customers, with voice technology leading the charge across multiple industries. From retail to finance, AI-powered ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

TMS views itself as more than a mortgage servicing company — it’s a total homeownership servicing partner. From finding and selling a borrower’s home to protecting that asset with home-related ...

There's no denying that technological innovations can improve customer service and the customer experience, often in stunning and unparalleled ways. CRM, ERP, AI, sentiment-tracking: it’s all powerful ...

Customers' expectations for service continue to rise, and the quality of your customer service can make or break your business, according to the Gladly 2018 Customer Service Expectations Survey.

SAN FRANCISCO--(BUSINESS WIRE)--Upwork (Nasdaq: UPWK), the world’s work marketplace, today announced the 10 most in-demand skills for technology, marketing, and customer service independent talent on ...

WESTLAKE VILLAGE, Calif.: 12 June 2012 — For the second consecutive year, Riverbed Technology has achieved certification under the J.D. Power and Associates Certified Technology Service and Support ...

Customer service and using technology to improve access to information are among the goals for Lake County circuit court Clerk candidates. Democratic incumbent Erin Cartwright-Weinstein was elected in ...