FourNet reveals huge strides in sustainability and social impact performance over the last year - contact centre ...

Sabio Group Strengthens Operating Board with Two Key Appointments. Sabio Group contact centre transformation services ...

Workplaces urged to ditch the Christmas gifts, as two thirds of workers admit they don’t like secret santa Jukebox Marketing ...

Sabio Group has announced the 2026 dates for Disrupt, Europe’s flagship customer experience event series. Responding to ...

Trust in AI depends on knowing when to escalate. A well-governed system ensures that AI defers to human judgment in complex, ...

EMEA Predictions Defining CX in 2026 and Beyond. Contact centre webinar hosted by Five9 Thursday 4th December 2025 - 2:00 PM ...

2026: A Transformational Year for the Contact Centre Jurgen Hekkink, Head of Product Marketing, AnywhereNow discusses.… ...

IPI’s Pauseable now available on AWS Marketplace. Extends Flagship PCI DSS functionality to Amazon Connect users  .IPI Contact Centre ...

New hybrid working consultancy created to help organisations address workplace challenges. Managers and consultants with experience in running WFH and hybrid operations have joined forces to form ...

For a limited period, Dimension Data are also offering complimentary access to their Benchmark Results Portal, where you can filter 700+ performance metrics by region, sectors, service type, size and ...

Calabrio Unveils New AI-Powered Quality Management Features – Trending Topics and Auto QM – to Elevate Contact Centre Agent and Customer Experiences Contact centres can now leverage AI to automate the ...

Calabrio, the workforce performance company, is pleased to announce the appointment of Carl Gillert as Chief Financial Officer (CFO). In this role, Gillert will oversee the company’s global finance ...