Recently, Coordinated Systems, Inc. (CSI) helped Trident Marketing (News - Alert) embrace fast growth in its call center by providing a low cost call recording and WFO solution – CSI’s flagship ...

A survey sponsored by Symantec and conducted by Dimensional Research at the Healthcare Information Management and Systems Society Event shows that disaster recovery is a cause for concern for 55 ...

IT research company Gartner, Inc. recently released its “Magic Quadrant for CRM Customer Service Contact Centers.” In the report, Gartner has placed Oracle’s (News - Alert) Siebel CRM and Oracle’s ...

If you don’t have your smartphone with you when you’re reading an e-book on Kindle Fire, but still want to send text messages or make a call, you don’t have to worry. The Kindle Fire, a mini tablet ...

Zhone Technologies, a dealer in all IP multi-service access solutions, revealed the new Zhone network interface device (zNID) 9108 Multiple Dwelling Unit Optical Network Terminal (MDU ONT). The ...

Mobility is a clear need within the enterprise as professionals and key employees throughout multiple divisions often need to be able to perform in the field, meet customers on their own premises or ...

Mavenir Systems (News - Alert), which specializes in software-based networking solutions, has unveiled its end-to-end solution, the Unified Access Gateway (UAG) for converged core network services ...

Increasingly, wearable technology looks more like the province of the enterprise than it does the consumer. Sure, there are exceptions, but the enterprise is flooding into wearables and, in turn, ...

MacroSolve, Inc., a provider of mobile technologies, apps, and solutions, filed suit against six companies - Canvas Solutions, GeoAge (News - Alert), Kony Solutions, Widget Press, Pogo Corporation and ...

The interactive voice response (IVR) system has really risen to prominence in the last couple of years, thanks largely in part to mobile offerings such as the iPhone's (News - Alert) Siri or Iris for ...

Oracle (News - Alert) has announced the general availability of Oracle’s PeopleSoft Enterprise customer relationship management, or “CRM,” Release 9.1 for Higher Education. The new release includes ...

(Small Business Advocate, The Via Acquire Media NewsEdge) In August, Christine Kymn was appointed chief economist and director of Advocacy's Office of Economic Research. Kymn joined Advocacy in April ...