Meeting fatigue (or meeting overload) isn’t new to the workplace, but remote and hybrid work have made it a lot harder to avoid. With a hybrid workforce, many leaders think that they need more ...

What does good customer service look like? You probably know when you’ve experienced it, and you certainly know when you’ve experienced bad customer service, but for a small business with a small ...

RingCentral App Access your calls, messages, and meetings. RingCentral Events Access your account and plan your next event. Admin Portal Access your RingCentral App account settings.

As a call centre representative or manager, chances are you probably receive an angry phone call at least once a day. It could be an irate caller complaining about a bill. Or even an angry caller ...

Call centres play a big part in the UK’s economy. There are around 926 businesses in the sector, employing close to 1.3 million workers. That’s around 4% of the entire workforce. Call centre staff ...

It’s no secret that call centers are concerned with metrics and performance. Reps have to be fast at not only picking up the phone and responding to customers, but also solving those issues—sometimes, ...

In this modern era of digital technology, everyone needs a good internet connection. One of the most used internet options is called DSL. But what is DSL? Digital Subscriber Line (DSL) is a type of ...

In the ever-changing world of work, some things remain constant. The need for close collaboration with our colleagues is one of these. Wherever we’re working from, it’s always important to stay in ...

As a manager of a small business, your resources are limited. You can’t justify hiring a whole sales team and often are doing a large chunk of your company’s sales—if not all of them—on your own.

Got a problem with turnover at your startup? You aren’t alone. Startups tend to have one of the highest rates of turnover in any industry. What causes this problematic attrition? Is there anything you ...

Frame relay uses packet switching technology. This means that it breaks data, such as call data, into smaller packets, also known as frames, to transmit it through a shared frame relay network. These ...

Not every doctor can entertain in-person visits. When health crises are happening and epidemics like COVID-19 are surging across the globe, healthcare providers face a significant problem: welcoming ...