Customer service has always been a fundamental part of business, but it’s more important than ever now. Consumers expect a lot from brands – and have several to choose from. Customer satisfaction ...

2024 brought some seismic shifts in the e-commerce world, specifically in the realm of AI. Emerging technologies, volatile market dynamics, and consumer expectations that seem to be changing more ...

After two-plus years of astronomical growth, what are the 2023 e-commerce trends that online retailers can expect? While shoppers are returning to brick and mortar, their e-commerce habits are set.

The construction industry is a major contributor to the global economy, accounting for an estimated 14% of gross domestic product and employing millions. But despite its powerhouse economic role, the ...

Retail returns are undesirable for obvious reasons: they mean both a decrease in revenue and an increase in costs. They also come with a sustainability impact as they add to your business’s carbon ...

It’s been a bumpy ride for the automotive industry for a few years now. Supply chain shortages alongside inflation that slowed consumer spending and raised production costs have plagued the industry.

Effective operations management is core to business success, but traditionally has run in the background without a lot of fanfare. That’s not the case these days. Ongoing disruption to the global ...

Wholesale distributors keep the economy going, buying large quantities of products from manufacturers, then storing and distributing to companies that sell those products to consumers. They’re vital ...

These days, likes on social media are part of the internet furniture. Everywhere from social media, video platforms, news outlets, and e-commerce websites make use of like buttons to allow users to ...

People know they need insurance — and yet, traditionally, it’s often been seen as a cumbersome afterthought or legal necessity that can feel overwhelming and confusing. However, customer experience ...

From surging demand to fractured supply chains, COVID tested – then upended – the food industry like never before. All the upheaval put digital transformation in the food industry into hyperdrive.

E-commerce and digital marketplaces are fast-paced and always changing, so what trends can online retailers expect going into 2024? While in-person shopping is back in full swing, e-commerce continues ...