An Institute for Value-Based Medicine ® event held in New Haven, Connecticut, on October 30, 2025, brought together a diverse ...

Executives from Adobe, Microsoft, Netomi, Oracle, Pega, PROS, Salesforce, SAP, ServiceNow, SugarCRM, Verint and Zoho answer the question: What is CRM in 2026?

The highest ideal of customer service is ease—not just a frictionless, personalized experience for customers themselves, but ...

Brown Capital Management, an investment management company, released its “The Brown Capital Management International ...

If we want to avoid making AI agents a huge new attack surface, we’ve got to treat agent memory the way we treat databases: ...