As millions turn to AI for help, major chatbots failed The Verge ’s test of how they respond to suicide and self-harm ...

Artificial intelligence is changing the way companies deliver customer service, not by replacing human expertise, but by ...

The survey from Pew Research Center found that ChatGPT is the most popular artificial intelligence app among teens.

Chatbots won’t help if they’re trained on bad foundations.

Remember the last time you tried getting help from a customer service chatbot? You probably spent five minutes clicking ...

For all the advances in artificial intelligence over the past few years, even the cleverest chatbots still spout nonsense from time to time. In most cases this is but a mild irritation. Sometimes, ...

Recent news reports and a collection of lawsuits filed last week indicate kids aren’t the only ones at risk from ChatGPT and other artificial-intelligence chatbots. According to the filings and ...

Every day, customers reach out to companies. They want to buy something, ask about an order, return a product, or fix a payment issue. In the past, that usually meant talking to a real person on the ...

This study examines the effects of AI chatbot communication techniques on customer satisfaction and intention to use AI enabled banking in the banking sector. D ...

(The Conversation is an independent and nonprofit source of news, analysis and commentary from academic experts.) Jianna Jin, University of Notre Dame (THE CONVERSATION) When it comes to inquiring ...

We all have anecdotal evidence of chatbots blowing smoke up our butts, but now we have science to back it up. Researchers at Stanford, Harvard and other institutions just published a study in Nature ...