One of the things that makes Costco a unique entity in the retail environment is that the company has managed to inspire ...

Customer service agents explain what not to do when complaining about a product or service if you want a good result. If you have a problem with a product or service and need assistance to get it ...

Solving customer complaints at first contact means better customer satisfaction and retention. That is the goal, but how do you get there? What steps can you take to improve your first-touch ...

McDONALD’S has ditched its eco-friendly coffee lids after customers kept complaining about being scalded. Plastic lids are ...

For some time, customers have been writing about many items that are very popular and have been on the menu at various fast ...

Some Trader Joe's groceries are so popular they have fans, but not everything at the store is a winner. Here are the products ...

The car-and-customer focus sounds obvious, but if it were easy, everyone would be doing it. And if they were, there’d be ...

When you work in retail, you often have issues where the cash register doesn’t have the most up to date sale information, so someone has to override a price. When the worker in this story had a ...

Co-authored by Nigel Bairstow, Ph.D., and Mark Cario, The Marketing Revolution It's natural for customers to complain, which is an integral part of human nature. Our complaints can be either minor ...

I have watched enough medical shows over the years, from the awesome St. Elsewhere to the never-ending Grey’s Anatomy, to have heard umpteen times that the Hippocratic Oath includes the admonition ...

Customer complaints about credit cards surged 20% in FY25, driven by increased card circulation and aggressive marketing by ...