Most business owners dread customer complaints. But what if every angry email could make you money? What if your refund requests held the key to your next successful product? What if negative reviews ...

Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

The car-and-customer focus sounds obvious, but if it were easy, everyone would be doing it. And if they were, there’d be ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. On July 18, Bob Newhart, a famous comedian and actor, passed ...

The Consumer Financial Protection Bureau (CFPB) recently issued its annual report analyzing the consumer complaints it received in 2024. The CFPB collects complaints through its website, phone calls, ...

(WHNT) — How thoroughly does your company track comments left by clients? Knowing what to do when a negative review or complaint appears online about your company is important since it may ...

Class-action settlements alone hit nearly $40 billion in 2024, marking the third consecutive, record-setting year in the category. Private TCPA (Telephone Consumer Protection Act) claims have also ...

Customer complaints about credit cards surged 20% in FY25, driven by increased card circulation and aggressive marketing by ...

We don’t have to tell you flying the friendly skies can turn into a not-so-friendly experience. But what happens when things go wrong? Is the airline held accountable? We are taking a look at the new ...

Consumer Groups: Unwanted telemarketing calls "plaguing American consumers." — -- Complaints about pesky telemarketers continue to tick off consumers, making it the fastest-growing gripe of 2013, ...

Coupang received more consumer complaints related to personal data over the past four years than any of its e-commerce ...

ID theft is up-and-coming after “epidemic of data breaches." — -- Two of the most expensive decisions consumers make – buying a car and buying a house – took the top spots of the most ...